Frank Beauty Privacy Policy

This privacy policy describes how Frank Beauty uses and protects all information you provide us when using this website.

The website is owned and managed by Frank Beauty. Our postal address is 71 Southway Guildford Surrey GU2 8DA and we make every effort to ensure that your privacy is protected.

If we ask you to provide certain information with which you can be identified when using this website, you can be sure that it will only be used in accordance with this privacy statement.

Frank Beauty may change this policy from time to time by updating this page. You must check this page from time to time to ensure that you are satisfied with any changes. This policy is effective from July 30th, 2023.

Frank Beauty operates servers in the United Kingdom where all personal information you provide us can be stored.

Frank Beauty is committed to protecting the privacy, and maintaining the security of, any personal information received from our clients. We strictly adhere to the requirements of data protection legislation in the UK.

We Will Never Pass on Your Email Address

We will only ever use your email address and personal details to process your booking.

With your permission we will also use your contact details to contact you by email, text, or phone. On your first visit you will be asked to sign a form to agree to this. If you do not wish to be contacted, we will not add you to our client databases.

If you no longer wish to receive our emails, you can unsubscribe from the link on the email, email us or call us.

If you no longer wish to receive our text messages, you can text the unsubscribe number on the text, email us or call us.

Details We Use

When you make a booking, we need to know your name, address, phone number and email address. You will also be asked to complete a short questionnaire about your health on your first visit. You have the option to withhold personal information that is you do not wish to pass to us. Your health records are kept in paper format only in a lockable cupboard.

What We Do with Your Information

We only use data within Legitimate Interests. We use your personal information solely for payment, billing and to maintain our client databases. We do not sell, rent, or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase or to comply with any legal obligations. To improve our service to you we also store your phone number on our company phone. Our electronic customer databases are maintained by Constant Contact and Text Marketer. These only contain your name email address and phone number. Your health records are maintained in paper format only.

How Safe Is My Data?

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. To maintain the accuracy of our database, you can check, update, or remove your personal details by emailing or calling us.